Orders placed before 2PM NZT ship the same business day. Most North Island orders arrive within 1-2 business days; South Island deliveries take 2-4 business days. Rural delivery may add an extra day. Free shipping on orders over $199.

Yes — every power tool we sell comes with a minimum 1-year manufacturer warranty, with many backed by extended warranties. Accessories and consumables include a 12-month warranty. We handle warranty claims directly so you don’t deal with overseas support.

We offer a 30-day, no-questions-asked return policy on all unused items in original packaging. If your tool is faulty, contact us within 14 days for a free replacement. Customer-initiated returns require the item to be in resaleable condition.

Absolutely. Builders, electricians, plumbers, mechanics and other tradespeople qualify for our Trade Account programme with bulk pricing and 30-day account terms. Apply here — most accounts are approved within 24 hours.

100%. Every product is brand-new, sealed, and sourced directly from authorised distributors or manufacturers. We never sell refurbished, grey-import, or counterfeit goods. Every serial number is registered for warranty.

You’ll receive an email confirmation immediately, followed by a tracking link as soon as your order is dispatched (usually within hours). You can also log into your account to see real-time tracking and order history.

Yes — our Auckland-based support team is staffed by real tradies, not call-centre operators. Call +64 27 292 8137 (Mon-Fri 8AM-5PM) or email support@itechtools.co.nz for setup help, troubleshooting, and tool recommendations.