1. Return Eligibility
We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
The following items cannot be returned: items that have been used or damaged after delivery, products missing original packaging or accessories, items marked as “final sale”, and special order or custom items. Consumable items such as batteries and blades are non-returnable once opened.
3. How to Initiate a Return
To start a return, please contact us at support@itechtools.co.nz or call 0800 483 248 within 30 days of receiving your order. Please include your order number, reason for return, and photos of the item if there is a defect. We will provide you with return instructions and a return address.
4. Return Shipping
If the item is defective, damaged, or we sent the wrong item, we will cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3-5 business days. If approved, a refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to process the refund.
6. Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. If you wish to exchange for a different product, please return the original item and place a new order. Contact us at support@itechtools.co.nz to arrange an exchange.
7. Damaged or Defective Items
Please inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately with photos of the damage. We will arrange a replacement or full refund as appropriate. All products come with the manufacturer’s warranty.
8. Consumer Guarantees Act
Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund, regardless of our returns policy.
9. Contact Us
For any return or refund enquiries:
Email: support@itechtools.co.nz
Phone: 0800 483 248
Address: Auckland, New Zealand
Last updated: May 2026