The iTechTools Guarantee
We are committed to your complete satisfaction. Our guarantee means you can shop with confidence knowing that we stand behind every product we sell.
Quality Guarantee
Every product we sell meets our strict quality standards. If you receive a product that does not meet our quality expectations, we will replace it or provide a full refund — no questions asked.
30-Day Return Guarantee
If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging.
Price Match Guarantee
Found the same product cheaper at another NZ retailer? Let us know and we will do our best to match or beat their price. Contact us at support@itechtools.co.nz with details of the competitor’s offer.
Customer Service Guarantee
We guarantee a response to all customer enquiries within one business day. We are committed to resolving any issues quickly and to your satisfaction.
Secure Payment Guarantee
All transactions are processed through our secure payment system. Your financial information is encrypted and protected at all times.
Contact Us
To take advantage of any of our guarantees:
Email: support@itechtools.co.nz
Phone: 0800 483 248