Frequently Asked Questions
Where do you deliver?
We deliver throughout New Zealand only. We do not currently offer international shipping.
How long does delivery take?
Auckland Metro: 1-2 business days. North Island: 2-3 business days. South Island: 3-5 business days. Rural addresses may take 1-2 additional days.
How is shipping calculated?
Shipping is calculated based on the total weight and dimensions of your order, and the distance from our Auckland warehouse to your delivery address. The shipping cost is shown at checkout before you complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Stripe. All transactions include 15% GST.
Can I return a product?
Yes, we offer a 30-day return policy. Items must be unused and in original packaging. Please see our Returns and Refunds Policy for full details.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use this to track your delivery through our courier partner’s website.
Do you offer a warranty?
Yes, all products come with the manufacturer’s warranty. iTechTools also honours all rights under the New Zealand Consumer Guarantees Act 1993.
How do I contact customer support?
You can reach us by email at support@itechtools.co.nz or by phone at 0800 483 248 during business hours (Monday-Friday, 9am-5pm NZT).